March 7, 2012 Most orders are taking 8 - 12 weeks from order date. The Spring Order Surge has begun and the wait times may become longer. See More Info Below.
******************ORDER INFO & NEWS: MArch 7, 2012**************
MLD offers a wide range of very unique and diverse UL gear, more than any other five UL cottage companies combined. Counting size, color, zipper, fabric and frequently ordered custom options over our product range- we offer over 500 permutations of products and we often must wait to receive an order before scheduling it for production. We sew all the gear ourselves in the US.
Orders are built in the order they were received. Most orders for major items (packs 6 , quilts 10, bivys 10 , shelters 10 ) take about 8-12 weeks to SHIP after an order is placed online. Most smaller items (stakes, poles, line, Ti Pots, mitts, gaiters, chaps, etc.) usually ship in about 1-3 weeks or less. We estimate the wait time based on the orders coming in and projected trends. The estimate is good faith but can vary one to two weeks during very busy times- especially Spring.
In the US- If you have not received your order after 10 full weeks from order date, send us an email. Outside the US please wait 12 weeks. Your order viewed online will always only say "Pending" and that is normal. If your credit card or paypal account has been charged your order is in the production queue. Please see our Shipping and Warranty Info Under the INFO link.
Thanks for your patience while we build your Super Awesome UL Gear.
