April 22, 2014 - Most major orders are taking 4 to 10 weeks to ship. Small items ship in a few days to one week. More Info Below.
******************ORDER INFO & NEWS: April 22, 2014**************
The Spring Order Rush is well underway. Order wait times will start to increase - Order Soon.
MLD offers a wide range of very unique and diverse UL gear, more than any other five UL cottage companies combined. Counting size, color, zipper, fabric and frequently ordered custom options over our product range- we offer over 500 permutations of products and we often must wait to receive an order before scheduling it for production. We sew all the gear ourselves in the US.
We are sorry we can not promise any certain delivery dates for trips. We do promise to build each order of each category type asap in the order received. Please do not include notes in the comments about trip times or when you need it- see projected delivery times. We need to discourage multiple calls and emails to check on the status of your Pending Order- We are well on track for the projected production times as noted when you ordered. If you check your MLD online account and see the order is Pending and your credit card or Paypal account was debited then your order *IS* in the production queue and speeding along it's Beautiful Creation Journey as fast as possible. Checking up on it at night, weekends and all though the week through every communication channel only slows it down! We'd dearly love to be able to provide a Dominoes Pizza-like online production tracker for you - but we can not. Read on for more info!
Orders are built in the order they were received. Most orders for major items - Packs 5, Quilts 9, Bivys 9, Tarps 4, Mid shelters 9, TrailStars 6, Cuben Shelters 9 - take about 4-10 weeks to SHIP after an order is placed online. Most smaller items (stakes, poles, guyline, Ti Pots, mitts, gaiters, chaps, etc.) usually ship in 2 to 5 days. We estimate the wait time based on the orders coming in and projected trends. The estimate is good faith but can vary one to two weeks during very busy times.
In the US - If you have not received your order after 8 full weeks from order date, send us an email. Outside the US please wait 10 weeks. Your order viewed online will always only say "Pending" and that is normal. If your credit card or paypal account has been charged your order is in the production queue. Please see our Shipping and Warranty Info Under the INFO link.
Thanks for your patience while we build your Super Awesome UL Gear.
PHONE: 540-588-1721 Monday- Friday 9am - 3pm EST
2515 Laburnum Ave SW Roanoke VA 24015